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Sometimes the phone calls you have to make for the most tedious of reasons can end up being the most fun.
I was on the phone to my periodontist’s office about a claim that apparently had gotten no response whatsoever from my primary insurance company. Now, remember this bit; it will be important later in the story: at some point in the conversation, I mentioned that the statement was currently in the trunk of my car and not in front of me, and wasn’t that clever of me? The nice lady assured me that the trunk of her car is full of all sorts of stuff.
The office assistant and I talked about my coverages and their billing process, and she said the claim hadn’t gotten sent to my primary insurance company at all and she wasn’t sure why. Maybe a computer glitch, maybe something else. She just wasn’t sure.
I said, “Oh, computers and insurance companies. It’s a match made in hell.“
“Welcome to my world,“ she said with feeling. We chatted for a couple of minutes about the perfidy of insurance companies and the awfulness of submitting claims to them. She thanked me for being so nice about the problem and noted that just an hour before, she had had another patient who was feeling shouty (my choice of words, not hers). I told her I was glad if I could lighten her load a little.
Anyway, she assured me that I could disregard the statement I’d received and she would resubmit the claim to my primary insurance. “You can shred it, or throw it out, or whatever. Lighten the load in your trunk.“ There was a pause. “Well that sounded really weird,” she said, and that was the moment I started laughing like a hyena. “You can lighten the load in the trunk of your car,“ she amended, as I kept giggling hysterically.
We both said thank you and concluded the call. I was still giggling 10 minutes later. I like the thought that she got to finish a day that was probably a little rough by making a patient laugh her ass off. I do wonder what her office mates thought, though.
I was on the phone to my periodontist’s office about a claim that apparently had gotten no response whatsoever from my primary insurance company. Now, remember this bit; it will be important later in the story: at some point in the conversation, I mentioned that the statement was currently in the trunk of my car and not in front of me, and wasn’t that clever of me? The nice lady assured me that the trunk of her car is full of all sorts of stuff.
The office assistant and I talked about my coverages and their billing process, and she said the claim hadn’t gotten sent to my primary insurance company at all and she wasn’t sure why. Maybe a computer glitch, maybe something else. She just wasn’t sure.
I said, “Oh, computers and insurance companies. It’s a match made in hell.“
“Welcome to my world,“ she said with feeling. We chatted for a couple of minutes about the perfidy of insurance companies and the awfulness of submitting claims to them. She thanked me for being so nice about the problem and noted that just an hour before, she had had another patient who was feeling shouty (my choice of words, not hers). I told her I was glad if I could lighten her load a little.
Anyway, she assured me that I could disregard the statement I’d received and she would resubmit the claim to my primary insurance. “You can shred it, or throw it out, or whatever. Lighten the load in your trunk.“ There was a pause. “Well that sounded really weird,” she said, and that was the moment I started laughing like a hyena. “You can lighten the load in the trunk of your car,“ she amended, as I kept giggling hysterically.
We both said thank you and concluded the call. I was still giggling 10 minutes later. I like the thought that she got to finish a day that was probably a little rough by making a patient laugh her ass off. I do wonder what her office mates thought, though.
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